First, if you are considering a refund/return it means that you have ordered a product from us, which means we owe you a "thank you!" Nothing makes us happier than a legion of happy Mother Melbourne customers and, as such, we not only promise to do our very best to deliver an amazing product and customer experience but to also make right any hiccups along the way. That said, here are some things you might want to know.
We have strict quality control systems which sees our team cup and score every roast everyday. All coffee must meet these high standards or it will not be dispatched. Because of this, we do not except returns on coffee. However, we really want you to be happy with your purchase so if you experience any issues with your coffee or if there are errors in your order, please contact us at email@example.com
MERCHANDISE & EQUIPMENT RETURNS AND REFUNDS
All merchandise, apparel, and/or coffee equipment purchases are under a 14 day return policy. If you are dissatisfied with your purchase and wanting a refund or exchange, please contact firstname.lastname@example.org with your name, order number, date of purchase, which items, and reason for return.
Please return the goods within 14 day to Mother Melbourne, 4 Separation Street, Northcote VIC 3070 to receive a refund or exchange.
- We will not cover the return shipping charges.
- Original shipping charges are non-refundable.
- All refunds for online purchases are processed through the online store to the bank account of the purchases.
- Purchases can be exchanged at the Mother Melbourne Café or posted to 4 Separation Street, Northcote VIC 3070
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.